Frequently Asked Questions

Read our frequently asked questions below, or contact us directly via phone or email. We’re here to help!

Hotel

Our reception is open from 8am to 9pm daily.
338 King William Street, Adelaide, 5000.
20 Toms Court, Adelaide, 5000.
You can call us at +61 (0)8 8244 8888 or email toms@legacyhotels.com.au.
Yes! We have safe luggage storage facilities where we can hold your luggage during office hours.
Our check-in time is 2pm.
Our check-out time is 10 am.
Yes! We may be able to organise early check-in or late check-out for an extra fee pending availability. Please contact us at toms@legacyhotels.com.au to check availability.

Secure car parking is available at Sydney Place, just a few hundred meters from the hotel reception, for $25 per day.
The hotel does not have a swimming pool, however, we are within walking distance from the Glenelg Beach tram line.
The hotel does not have a gym, however, we are within walking distance from Pilates and Yoga studios, and a Goodlife Gym.
We don’t have a dedicated business hub, however, all rooms are equipped with free and unlimited high-speed WiFi and desks. Printing, faxing and scanning are also available from reception. You can email your printing needs to toms@legacyhotels.com.au
Yes, our Junior Suites and Deluxe Suites have a laundry and dryer in the room. For Standard and Superior rooms, the hotel also offers dry cleaning services with the best companies in Adelaide for an extra fee.
While we don't currently offer breakfast on-site, we have partnered with Seoul Sisters on Halifax Street to provide a delicious breakfast option for our guests! You can enjoy breakfast for just $25 per person. Simply visit our reception to obtain your breakfast voucher and start your day with a wonderful meal just around the corner

Yes! Unlimited high-speed WiFi is offered for guests free of charge.
Yes! All rooms come complete with Smart TVs.
Yes! Enjoy complimentary Nespresso pods during your stay.
Not at all. Amenities are all included. Please ask reception for more if you run out.
To ensure you have a comfortable stay, Standard and Superior rooms can only allow 2 people. You can fit up to 4 people in the Deluxe and Junior Suites by requesting a sofa-bed set-up.
Yes! We offer comfortable accommodation for everyone.
Standard and Superior rooms are fit for 2 people. Our King, Junior and Deluxe suites can fit up to 4 people with the set up of their sofa-bed.
The hotel does not have a restaurant or room service. We encourage you to explore nearby dining options in China Town, Halifax Street, and Adelaide Central Market. You can also order food delivery to our reception and we’ll hold it for you.
All rooms are equipped with COVID-safe reverse-cycles airconditioners.

Yes! When you book directly with us, you have up until 24 hours before your arrival date to cancel or change the booking. Third-party website bookings are subject to different rules.
Yes! Please email toms@legacyhotels.com.au directly for competitive group rates.
Yes! Please email toms@legacyhotels.com.au directly for competitive corporate rates.
Yes! Please get in touch with us.
Yes! We guarantee better rates and more flexibility than third-party websites.
Yes. All bookings require a credit card on file.
Yes. A security bond will be required upon arrival.
Before completing your booking, please write something within the notes section, or give us a call prior to your booking to organise special requests.